Reading an interesting article from the Minnesota Star Tribune about smaller municipalities switching away from people and to automated phone systems….
…Smaller cities are increasingly finding the receptionist a luxury they can no longer afford. via Out of the office: City Hall receptionists | StarTribune.com.
The quote was the most chilling… Employees are now considered a ‘luxury?’ And an expensive luxury to boot?
Yes, the receptionist might be the lowest pay grade out there, but it is still a person performing a job and not some luxury item that only the idle rich can afford.